Frequently Asked Questions
Everything you need to know about Brow Code Professional products and services.
How long does shipping take for professional orders?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
Are Brow Code products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. None of our products or ingredients are tested on animals.
What is your return policy for opened products?
Due to hygiene and safety standards in the beauty industry, we cannot accept returns on opened or used products. Unopened items in original packaging can be returned within 30 days.
Do you offer professional discounts for salon owners?
Yes, we offer exclusive tiered pricing for certified professionals and salon owners. You can apply for a Pro Account via our professional portal.
Can I track my order once it has been dispatched?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.